Sometimes, the smallest actions make the biggest impact. Last month, one of our drivers reminded us of what great customer service looks like—and a customer noticed.

Here’s what the customer shared:

“I would just like to say that the bus driver on my route today, driving bus 2319, was absolutely outstanding greeting every passenger with a smile and a hello, and even waiting for two customers who might have missed the bus otherwise. Hopefully this reaches him, because his positive attitude made my day.”

This feedback is a reminder that every interaction matters. You never know who’s watching, who’s inspired by your actions, or whose day you’ve just made better.

To the customer who took the time to share this, thank YOU. Your words made our driver’s day—and ours too, pictured here with his supervisor and depot manager, receiving a certificate of acknowledgement. To all bus drivers: keep doing what you do best. Every smile, every extra moment of patience, every act of kindness counts.

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