powered by transit systems
PUBLIC TRANSPORT OPERATORS
Providing over 378 million customer journeys every year
Transit Systems proudly connects thousands of communities and provides essential transport services to customers. We work in close collaboration with governments, local transport agencies, corporate clients, and community groups to design and deliver mobility solutions that are efficient, accessible, and responsive to the needs of those we serve.
Our approach priority reliability, sustainability, and innovation, ensuring our services remain a preferred choice for millions. Whether it's getting people to work, school, or recreational activities, we are committed to making bus transport a seamless and enjoyable experience.
By continuously adapting to evolving demands and embracing technology, we aim to reduce congestion, minimise environmental impact, and improve urban mobility.
We know our success is built on delivering an exceptional customer experience - that’s why we’re committed to continuously improving our performance, every single day.
01. SERVICES
Focused on Reliable, On-Time Service
Focused on Reliable, On-Time Service
Our priority is to get you where you need to be, safely and on time. To support this, we’ve implemented a range of initiatives including GPS tracking, on-time performance monitoring, and coordinated customer feedback systems. These tools help us stay informed, respond to customer needs, and continuously improve your journey.
02. COMFORT
A COMFORTABLE JOURNEY
A COMFORTABLE JOURNEY
A comfortable journey starts with a clean, well-presented environment. Here’s what we prioritise to ensure every trip meets our high standards for customer comfort:
- Buses are cleaned inside and out daily
- Graffiti is removed promptly
- Drivers are trained to deliver a safe, smooth ride
- Vehicles are regularly maintained to ensure reliable heating, cooling, ventilation, and lighting
These measures help us provide a consistent and high-quality experience every time you travel with us.
03. SAFETY
FEELING SAFE ONBOARD
FEELING SAFE ONBOARD
A safe journey means protecting our customers, employees, and assets through rigorous safety management practices and a culture of continuous improvement. Our operations are accredited to international safety standards, and we consistently monitor and enhance our performance.
To help ensure your safety onboard, we have the following measures in place:
- Ongoing driver training in safe driving techniques and emergency response
- CCTV systems installed across all buses for added security
- Preparedness for challenging situations, with drivers trained to manage emergencies and customer incidents professionally
- Strict adherence to the latest vehicle safety and maintenance standards
Your safety is our priority - every journey, every day.
04. information
ACCESS TO THE INFORMATION YOU NEED
ACCESS TO THE INFORMATION YOU NEED
While we work hard to minimise disruptions, planned maintenance and unexpected events can occasionally impact services. We appreciate your understanding and encourage you to stay informed by checking the latest timetables and service updates.
For real-time information on schedules and service disruptions, please refer to your relevant transport authority’s website.
05. FEEDBACK
DRIVING IMPROVEMENT
DRIVING IMPROVEMENT
We’re always looking for ways to improve, and your feedback plays a vital role in that process. Whether it’s a suggestion, compliment, or concern - we want to hear from you.
Have something to share? Let us know today. (info@transitsystems.com.au)
06. CUSTOMER
DRIVEN BY SERVICE, POWERED BY PEOPLE
DRIVEN BY SERVICE, POWERED BY PEOPLE
Customer brilliance is a commitment to exceeding expectations at every stage of the journey. We actively listen, anticipate needs, and respond with care to ensure a seamless experience for every customer.
Our team undergoes comprehensive training through a customer service program, ensuring consistent service excellence. We proudly meet - and often exceed - the customer service KPIs set across each jurisdiction in which we operate.
A track record that speaks for itself
Transit Systems’ outperformance in delivering safe, punctual, efficient transport services in well-maintained assets, results in extremely low Customer Complaints per Boarding across its operations.