For more than 16 years, Colleen has been behind the wheel, navigating city streets, school runs and everything in between. But for her, driving a bus has always been about more than the roads she travels. It’s about the people, the moments of kindness and the small but meaningful connections that make every shift worthwhile

A ROLE ROOTED IN COMMUNITY

Colleen describes her job simply: ensuring passengers travel safely and reliably. But the part she loves most is the human side of the journey.

Depending on her roster, she sees many of the same faces each day, becoming part of their routines and, in turn, part of their lives. One memory stands out: helping a lost tourist who had no idea how to reach their destination.

Taking the time to guide them reminded her of how impactful small gestures can be..

She also takes joy in one of Transit Systems’ most loved traditions: decorating the Christmas bus. Each year, she helps a local school bring festive magic to life, and seeing the students’ excitement is a highlight she treasures.

“It can be demanding,” she says, “but I value the independence, the responsibility, and knowing I play an important part in supporting our community.”

FINDING HER PLACE IN TRANSPORT

Before entering the bus industry, Colleen was a driving instructor. She has always loved driving and working with people, so public transport felt like a natural next step.

When she first joined, there were very few women behind the wheel, and some people doubted whether she could manage the mental demands of the job. But she pushed through.

“I’m proud to represent diversity and show that women can thrive in any career they choose.”

WHAT “GIVE TO GAIN” MEANS TO HER

To Colleen, this year’s International Women’s Day theme means one thing: support builds strength.

“When you give support, knowledge and encouragement, you build stronger teams and communities.”

She regularly helps newer drivers with route guidance and practical tips, and she’s not afraid to advocate for better conditions when needed. In giving her time and experience, she’s gained strong relationships and lasting friendships.

“Supporting each other strengthens the workplace for everyone.”

INSPIRED BY HER MOTHER’S STRENGTH

Colleen credits her mother as the most influential woman in her life. A hardworking parent who raised a family while modelling patience, kindness, reliability and fairness, she taught Colleen to face challenges with grace.

Her mother’s words, “One day everything will be fine,” continue to guide her through difficult times.

ADVICE FOR WOMEN CONSIDERING A CAREER BEHIND THE WHEEL

Colleen’s advice is short and powerful: “Go for it!”

She encourages women to be confident, prioritise safety and maintain a positive, resilient mindset.

“Don’t undersell yourself and always speak up. No matter what you aspire to do, you are capable of achieving it.”

A CAREER SHE’S PROUD OF

Sixteen years in any industry is an achievement but Colleen’s pride comes from the dedication behind those years.

Recently, a customer submitted a formal compliment recognising her service. That acknowledgement meant the world to her and reinforced why she loves her job.

It reminded her that what she does matters and that her compassion and reliability don’t go unnoticed.

FINDING BALANCE AND STAYING GROUNDED

A key lesson Colleen has learned over time is the importance of leaving work stress at work.

“If you carry it home, it only makes things harder. I’ve learned to switch off.”

Her family is her anchor. They support her through shifting rosters, help pick up daily tasks, and check in regularly. And she still has a running joke with her son Brendan which usually involving reminding him about the dishes.

Outside work, she loves gardening, spending time with friends and hosting gatherings with the people she loves most. These are the moments that recharge her.

CREATING BETTER WORKPLACES FOR WOMEN

Looking ahead, Colleen hopes for practical changes that would make a meaningful difference for women in transport:

DEDICATED FEMALE REST AREAS

Easier access to bathroom facilities, especially during night shifts. Small improvements, she says, can have a big impact on well-being, comfort and inclusion.

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