Transit Systems champions accessible journeys this International Guide Dog Day

Creating a Safer, More Accessible Journey for All

On International Guide Dog Day, April 30th, Transit Systems acknowledges the vital contribution of guide dogs and their handlers in fostering an inclusive transport network. For Australians with low vision or blindness, these trusted companions are indispensable for ensuring safe, confident, and independent travel, facilitating navigation through cities with dignity and ease.

As the largest integrated multi-modal transport operator in Australia, Transit Systems provides services that are accessible, inclusive, and welcoming. Our continued collaboration with Guide Dogs SA/NT exemplifies this commitment by supporting the training and transition of guide dogs and their handlers through practical familiarisation with our bus services.

"At Transit Systems, we recognise that accessibility is not merely an additional feature but a fundamental aspect of our services," stated Michael McGee, CEO of Transit Systems.

We are honoured to support Guide Dogs SA/NT and contribute to creating public transport experiences that enhance independence and confidence for individuals with low vision and blindness.

In South Australia, the Torrens Transit team welcomes clients from Guide Dogs SA/NT and their puppy trainers to our depots. These sessions give future guide dog users the opportunity to safely practice getting on and off buses, interacting with drivers and navigating different vehicle layouts - all in a supportive and low-pressure environment.

Torrens Transit’s Training Manager Nic Seaton and Area Manager Joe Greenwood have led these sessions over the years, building a strong rapport with the Guide Dogs community. Nic recently attended Guide Dogs SA/NT’s World Sight Day event at Government House, which was a powerful reminder of the lifelong impact these guide dog partnerships create.

“International Guide Dog Day is a date of recognition where we acknowledge the incredible work of the Guide Dogs around the world who enable independence and wellbeing for people living with low vision and blindness,” said Aaron Chia, CEO, Guide Dogs SA/NT.

“We are proud to work with the team at Torrens Transit, providing Human Guide Training to their Customer Service Officers, ensuring they feel confident to safely support passengers with low vision.”

Travelling with a guide dog – a shared responsibility

Creating a welcoming space for all passengers includes understanding how to support someone travelling with a guide dog. Here are some helpful tips:

  • Give them space - Guide dogs are working animals trained to focus on their handler’s safety. Do not pat, feed or distract them while they’re wearing a harness.

  • Speak to the handler, not the dog - Always address the person directly.

  • Offer a seat - If the bus is full, offering a seat allows the handler to position the dog safely out of the aisle.

  • Be patient - A little extra time boarding, tapping on or finding a seat can make a difference.

“Guide Dogs and their handlers are valued members of our travelling community,” Michael said.

“It’s our responsibility to make sure every journey is accessible, respectful and safe; and that starts with understanding the real experiences of those who rely on us to get them to their destination.”

If you would like to support Guide Dogs, join us this Guide Dogs Day on 30 April.

Donations will be doubled for one day only, helping raise $350,000 to train more Guide Dogs and support people living with low vision or blindness in SA and NT.

For more information, visit guidedogsday.com.au.

Lea Finau