Quality Assurance, Health & Safety
Swan Transit has established a Business Management System that incorporates the both the Safety and Quality requirements of AS/NZS ISO 9001:2000 and AS/NZS 4801:2001. Senior management reviews the overall effectiveness of Business Management System and progress towards achieving targets and objectives at regular review meetings.
Safety Policy
Swan Transit is committed to providing a safe and healthy working environment for all of its employees, passengers, contractors and visitors through:
- Duty of Care with regards to Occupational Health & Safety.
- Avoiding, eliminating and/or controlling workplace hazards.
- Set and comply with measurable objectives.
- Provide a safe working environment.
- Continuously improve the standard of occupational safety and health for all employees recognising its Duty of Care.
- Conforming to current legislation, regulations, codes of practice and appropriate standards.
- Consult with employees to continuously improve the safety system.
The overall responsibility for implementing this policy within Swan Transit rests with the Director of Finance and Operations who is the nominated Responsible Officer.
The Support Services Manager has the responsibility of co-ordinating the activities in relation to the effective implementation and monitoring of this policy.
The Area Manager's are responsible for ensuring that the required activities and procedures to effectively implement this policy at the depot level are undertaken and the required resources are available.
Employees are responsible for ensuring that the required tasks are completed with due regard to their own safety and the safety of others and actively participating in the implementation and maintenance of safety policies and programs.
Swan Transit is committed to provide the time and resources required to establish, implement and monitor the safety system.
This policy shall be kept under continuous review by Swan Transit and its employees through a consultative process, and shall be formally reviewed at least every two years and will be available to all appropriate interested parties.
Safety Management System
It is Swan Transit's policy to implement and maintain a safety system, which conforms to the requirements of International Standard AS/NZS 4801:2001. This safety system covers all operational areas of the organisation.
The system has been audited by Bureau Veritas to the requirements of AS/NZS 4801:2001 on 1st June 2006.
Safety Committees have been established representing management and employee interests at all depots and handle safety matters on a consultative basis at each depot. Issues relating to safety that affect Swan Transit at an organisational level are dealt with at the Safety Committees and submitted for approval at the manager's meeting.
Quality Assurance Policy
Swan Transit is committed to providing an efficient, reliable and safe public transport network, and to maintain its position as the most successful provider of public transport in Western Australia.
This is be achieved by:
Providing exceptional customer service
- Determining, interpreting and fulfilling customer needs
- Ensuring our people achieve their potential
- Being cost competitive
- Making continual improvement
- Achieving maximum returns on our assets
- Effectively using technology
We do this in a way, which is consistent with our values:
Respect for people
- Quality in everything we do
- Open communication
- Industry leadership
- Ethical behaviour
- Measurement and analysis of defined objectives to ensure continual improvement
It is Swan Transit's policy to implement and maintain a management system, which conforms to the requirements of International Standard AS/NZS ISO 9001:2000. This management system covers all operational areas of the organisation.
This system is basic to our entire operation and essential to the future well being of Swan Transit and each of our employees. Quality objectives are defined to assist in meeting service requirements.
Quality is the responsibility of all employees. Management is also responsible for ensuring that this Quality Policy is understood, resourced, implemented and maintained throughout the organisation.
Swan Transit has established a working environment that encourages all staff to participate in the continual improvement process of all aspects of the business. Through education and empowerment each employee can develop professionally and to their fullest potential.
Quality Management System
Swan Transit has established a Quality Management System. The system was originally audited by Bureau Veritas to the requirements of the Quality Standard AS/NZS ISO 9002:1994 on 12th August 1997. Subsequently, the Quality System was audited against AS/NZS ISO 9001:2000 on 18th August 2003. As a consequence, a Certificate of Approval was issued. Swan Transit was re-certified by Bureau Veritas on 8th October 2004 and again on 24th March 2006.
The effective implementation of the Quality Management System is the responsibility of all employees.
The Support Services Manager is the nominated Quality Representative for Swan Transit who has the responsibility for ensuring ongoing compliance with the standard.
